
| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Buying my Harley was not planned, but it was an easy and fun experience. All the Caliente staff treated me like family and gave me the best buying experience. They also checked up on me after the purchase and sent a cool plaque of my bike. The little things like that will bring me back over and over again. Thanks guys."
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By: Lloyd Orange Grove , TX
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"I just wanted to say thank you to all at Caliente! I had to replace my '06 FLHTCU do to an accident and found my '09 FLHTCU to replace it. Every time I visit Caliente I am treated like part of a family, a good family. From parts and service departments to front retail sales to motorcycle sales, I just cant say enough good about them all. Jesus Perez treated me with professionalism in my purchase of my '09 and the rest of the staff from front clothing sales to parts department to service department and to J.R. in F&I were outstanding in my '09 purchase and concern that I was ok from the accident!
Once again, Caliente is number 1 in my opinion and thank you all for being there! Thank you Jesus, JR, Ryan, Derek, Carlos, Johnny, JT and all the rest of you At Caliente!"
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By: Glen Hondo, TX
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"I wanted to share my shopping experience with your dealership, particularly with one employee. I came into the store and I was promptly greeted by Kaylan. As I was shopping, she stood patiently ready to answer any questions. I started to grow frustrated because I could not find what I was looking for and was ready to leave. During this time, Kaylan asked a few questions and quickly made her recommendations. 10 minutes later and minus over a hundred dollars, I left your store happy all thanks to a great employee."
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By: Thomas Waynesboro, GA
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"Bought a 99 Fat Boy and I love this bike. From the time I walked in the doors of the dealership it was great. Everyone was helpful and had tons of knowledge about their product. I have two friends on the line to buy bikes and will only bring them to Caliente."
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By: Henry San Antonio, TX
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"Overall: customer service is the best, great family enviroment, great sales team willing to assist you at anytime, open doors for buyers and non buyers. At the end if you do not buy a Harley before you walk out that door, it mean that you are not ready for the real bikers world.
Thanks CALIENTE for my new bike. "
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By: Alexis San Antonio, TX
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"This was my first bike purchase and it was absolutely Painless. I enjoyed every minute of it from start to finish.
My salesman (Rick) was AWESOME!! Very knowledgeable and professional. He explained every detail and made me feel right at home. He went out of his way to go find and get my Harley, he even took it to my house and parked it in the garage for me..
The Dealership and staff are top notch!!!!! A++++++++++++ If you need/want a Harley this is the only place to come!!!!!"
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By: Thomas San Antonio, TX
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"I had the pleasure of speaking with Jesus Perez and Peter Fenerty at your dealership yesterday and was totally blown away with their professionalism, courteousness, demeanor and overall help with my questions on purchasing a bike, financing a bike and getting set up to re-obtain my motorcyle endorsement not transferred when I renewed my drivers license. I was not met with a "pushy" salesman like I expected, as Jesus was so friendly and helpful. One thing that really impressed me was the fact he showed me much less expensive cycles that would be suitable for a short lady, full well knowing that I was looking at a much bigger and more expensive bike. That is truly a classy sales associate. It is rare to have someone look at the customer's needs instead of the salesperson's desire to sell much higher. I will most likely be back before this is posted, as my decision to purchase from Caliente, which I probably will, is based on the excellent customer service provided me by your wonderful, thoughtful, knowledgeable and professional staff, i.e. Jesus Perez and Peter Fenerty."
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By: Connie Lytle, TX
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"All i can say is Sales Associate Jesus Perez.. Thank you very much for all your help...From helping me out that one day last year to riding my new 2011 XL883L Sportster home..Thank you again for all you did.You are the best.."
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By: Linda San Antonio, TX
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"Overall i had a great experience and everone was very kind and courteous in every way. I will refer my friends to Harley Davidson Caliente beacuse i believe they were very helpful with my purchase and with my Rider'd edge course!! "
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By: Lisa san antonio, TX
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"Rick is outstanding! I had no intention of purchasing yesterday. I simply asked my normal question...What can you do for me? In an hour or so he got me into the scoot I wanted. The timing was finally right. He could have sold me a bike last year but allowed me to pay down my loan. That is caring for your customers. I am not the best with names but I can assure you that your staff was outstanding. This was my second purchase and If I get another one "I'll be back" Great Job All!"
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By: Stephen Hondo, TX
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"As always, I always have a great time when I visit Caliente HD. Tonight was no different. I didn't think I was able to trade my FatBoy in for the New 2011 Street Glide i've been wanting for some time. I called Len Heline, I told him what I wanted to do and what my budget was. He told me to come in and with the help of Rick Hudson and the rest of the Caliente Staff made it possible for me to ride home on my new bike. Thanks guys! As always Great job!!"
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By: Andy San Antonio
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"Caliente Harley has the BEST Harley Davidson representatives in the WORLD!!!! Can't imagine buying a Harley anywhere else! "
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By: James Helotes, TX
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"I would like to thank the entire Caliente staff. Your customer service goes above and beyond anything one could ask for. Rick, you made such an impact a year ago that I owed it to you to go back for my second bike for my wife. Your excellent service was also out of this world. I will definately recomend you and the Caliente Dealership to any one looking for a new or used bike. You guys are the best."
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By: Gregory San Antonio, TX
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"I'd dealt with Owner, Fred Bosshardt before in Corpus Christi, Texas. He always treated Blue Knights LE M/C and Motor Cops with utmost respect and great deals. After 09/11/2011 I had no trouble deciding where I was buying my first 103 Limited Ultra Classic. Thanks Fred for your Vivid Black 103 Limited and the personalized desk plaque signed by you and Paige of my 103. I also would like to thank Len and Rick in Sales. Rick drove all the way across San Antonio to pick me up so I could purchase my 103 Limited from Caliente. These gentlemen are outstanding assets to Caliente Harley-Davidson. Later I took my 103 Ultra to Raul and JT in Service. They did the 1st K Service and took excellent care of my machine. Thanks Rick on the service there too. Since I bought my Limited Ultra, I've sent 2 of my LE buddies over to Caliente H-D and both bought a Harley from them.
Thanks for the Brotherhood and Ride With Pride."
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By: TX
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"I would like to thank Len, Rick and the rest of the Caliente H/D employees for a welcome me into there H/D family. Everyone was exceptional including April, Larry, Carlos and Larry. I will always be grateful to the men and women of Caliente H/D. I will no longer deal with anybody else except Caliente H/D. I am very satisfied with my recent 2011 Streetglide 103 CI. "
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By: NOEL PREMONT, TX
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"I had the BEST experience with Gilda. I called from Jacksonville Fl to order a shirt and have it mailed to me and Gilda went above in customer service to help me. I wasnt sure which shirt to buy and she emailed some pictures which helped alot,she called to make I recieved the pictures and then helped me place my order.Gilda also called me the next day mind you long distance and assured me my order was on the way.Gilda you are the BEST thank you for all you have done for me, it was a GREAT experience.
Best, Cynthia Ramirez"
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By: Cynthia Jacksonville, FL
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"Arrived at Harley Shop in the afternoon with dauhgter and grandson who live in San Antonio. This was his FIRST trip to the shop with anyone. My wife had came here last year around the same time before the baby was born. ALL of the girls in motorclothes were VERY helpful and ALL of them asked not just once but twice if we needed any help! I stop at ALL Harley shops for shirts or cup and this has got to be one of the BEST in customer service and friendliness that I have seen in a long time. I have been to some shops and NO ONE will say anything to you!! Thanks to the fine staff of Lovely ladies working the afternoon of Dec 2, 2010. I only wish they could talk to other stores and let them in on FINE Customer Servvice. I come frome Charleston, SC and only wish I knew Susan worked for you. She worked in the shop back in Charleston and would ALWAYS help me! Thanks Susan and Thanks to ALL the ladies again for everything that they did for my daughter and I. I want to Thank one of the young men on the sales floor that let me and my grandson have our FIRST picture taken on a Harley together! Thank you!! Keep up the FINE job!! V/R Randy Bognar"
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By: Randy Charleston, SC
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"Overall service is wonderful. Never an issue or inconvenience. Better than other local dealers!
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By: Anonymous san antonio, TX
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"On the July 4 weekend I,along with a friend, rode down to San Antonio on our bikes from Jensen Beach Fla. We were here to atend a conference.I was having a little trouble with the bike on the trip here(I kept blowing oil caps off). I brought the the bike to Caliente H.D. and went to their service dept. After trying to fix the problem they found out that I had very little compression in rear cylinder. I had broke a couple of rings(an after market air cleaner was the problem). I was now stuck in San Antonio Tx not knowing anyone.Your service manager Raul Rodrigues took over. He told me they coud fix the problem but since it was the 4th of July weekend, getting parts would be a problem. He then gave me a loaner bike so I could attend the confrence. I had to get back to work so he went to the trouble of getting a transporter to ship the bike when finished. He also drove me to the airport so I could get home. I received the bike about a week later and it has never run so good. If it were not for men like Raul, and your service dept,my trip to San Antonio would have been a disaster.I cannot thank your dealership and Raul enough. They make me proud I ride a Harley.Thanks ever so much Steve Tsarnas"
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By: stephen Jensen Beach, FL
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"Extremely impressed with the overall customer service in all areas of Caliente HD. I knew as soon as I walked through the front door that this is where I need to purchase my first motorcycle. I also took the Riders Edge Program with Scott and couldn't have asked for a better person to instruct the class. I have had interaction with all departments and could not be more satisfied. I am proud to say that I am part of the Caliente HD Family. Thanks"
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By: Dawn San Antonio, TX
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"I just came back from Sturgis, where had broken my shield on my helmet (I dropped it). Coming back I stopped at 2 other dealerships including Rapid City S.D. and could not replace me shield on my helmet. it wasnt till I got back to San Antonio that I found one and thanks to Liz Van Ness who went all out of her way to help me out and fixed me up with all necessary screws and even took out her handy dandy screwdriver and went (I believe) above and beyond to assist. I appreciate her help and commend her and this company for hiring her. She was very courteous and professional. H.D. has a good employee with Liz. Don't let her go or you'll lose out."
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By: frank san antonio , TX
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"In the last year that I've been stationed at Ft Sam Houston, Caliente has taken care of me and my bike in a way that goes above and beyond the call of duty. The people at Caliente have consistanely bent over backards to make sure that I'm taken care of, and their support for people serving in the military is second to none. I especially want to thank Jonnie, Skip, & Larry in parts and Carlos in service as well as Susan, the General Merchandise Manager. These guys rock. Caliente is by far the best Harley dealer that I have dealt with and I hope that when I get to my next duty station I can find a dealership that's half as good. Thanks for everything, guys!"
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By: Marc 128
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"Great experience buying our Road King. Will definately recommend to others and we will be back!"
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By: Anonymous Saginaw, TX
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" I "ride out of" your shop due to the professionalism of your dealership. This week, I brought my bike in for handling probelms after a 1800 mile run. Some of the work was warranty related, but minor. The guys found a broken motor mount. With the pre-service inspection, it was determined that I need a new rear tire. (Extra sale for your staff.) This is very profession to look the bike over for other needed repairs.
I asked that the bike be test ridden. The test rider found the front brakes needed to be flushed. The mechanic also found a repaired a motor oil leak that hadn't been noticed before. The motor mount was repaired under warranaty. The windshield was replaced, and although it wasn't under warranty, the mechanic did the replacement without adding it to the bill. (Only four bolts, but it was appreciated) My floor rubber had broken off, and it was replaced with a "take off" at no cost. I realy appreciate the guys taking the time to go over the bike, and make sure it is safe to ride. Risks are greater for a rider, and it is great to know that your mechanic has your back. I apprecaite the little free things, and it lets me know that the dealership, just isn't about the bucks, but actually about bike enthusiam.
We live near the Hill country, and I have buddies that come down to ride the area. On two occasions, I've had buddies break down. On both occasions, I trailered my buddy's bikes into your shop, and the "guys" knew about riding around, and breaking down. The shop got both guys back on the road to same day. It's courtiesy to travellers, and I take pride that the shop that I" ride out of", knows about getting back on the road.
Recently, I burned a cam bearing on a twin cam, and the shop did the warranty reapir, but encouraged me to build up the motor a little with cams, cam drive, intake, re-map, and pipes. They atated a lot of the labor is already covered and we have an opportunity "here", while we are "in the motor" anyway. I got a nice hop up, and really love the added performance. Of course, your bottom line is an extra $1600 for a nice sales job from your staff. They really take an interest in the customer, and his bike.
I wanted fish tail mufflers, and the staffer tracked down after market touring (quiet) mufflers for me.
I am on a first name basis with Carlos, and Raul. On one occasin, I had a question about the bike repair. They tracked the specific mechainc, and he answered my question about my bike, and the repair. The mechainc remembered my bike specifically, and it just wasn't "another bike that he had worked on theat week".
Previously, I had ridden out of a independant shop in San Angelo. I felt I had to go that far to get the level of service that I wanted as a serious life-time rider. I didn't want to ride out of a "boutique" shop.
I appreciate the customer appreciation events, and also know that the shop is a "location" on weekends.
The sales staff is over the top also. I used to ride a Sprotster, and really liked some of the new improvements. I casually mentioned this to one of the sales staff, and they latter contacted me to see, if I had thought about it anymore. I decided that I really didn't need another bike right now, but appreciated their efforts.
When a buddy wanted a Harley, I carried him into the shop, and he rode out on a bike. You got a sale, but I got a new riding buddy.
I wear one of your "dealership" patches on my back showing the dealership that I support, and "ride out of".
Thanks for the good work and effort,
Marlon J. Cook "
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By: Marlon Pearsall, TX
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"Thanx to Rick Hudson for fixing me up with the right bike for thr right price, I made a friend and met an honest salesperson,Who would have thought!! Len Mike,Robert,Liz,Johnny and Raul were great to Deal with, A Great Group . Will make my bext bike a Caliente Harley. Thanx, Guys..... Gary Oliver(2007,Big,Black Super Glide)"
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By: Gary San Antonio, TX
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"I was in the store saturday buying a shirt for a super bowl party and a new face sheild the sales girl there by the name of jessica was very helpful..she went way out of her way to find the right shirt for me and even took my old sheild off my helmet so we could get a perfect match!! Kudos to her you don't find many like her anywhere. P.S. she's a cutie too..
Thanks Caliente and thanks Jessica your the best.."
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By: kenny san antonio, TX
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"I WOULD LIKE TO THANK LEN IN SALES= J.T. AND ALL THE PARTS CREW AND ALL THE MECH. AND MOST OF ALL MR. HAAS FOR PUTTING UP WITH ME!! IT WAS LIKE BEING A KID IN A CANDY STORE. YOU GUYS R PROS IN MY BOOK=AND I WILL RECOMEND CALIENTE TO ALL MY FRIENDS..THANK YOU ALL!!& GOD BLESS.. WOODY G.."
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By: woody san antonio, TX
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"I was shopping for my first Harley and I worked with Hoss.... Hoss provided top notch service. He responded to my questions quickly and offered me an excellent deal. He did not pressure me, only provided great customer service. Thank you and I look forward visiting your store frequently now that I'm a local resident."
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By: Samantha Christoval, TX
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"First off let me say may the good Lord above bless Caliente in a way that it will always be a light to all who come there! Me and my wife have never really done a lot of riding. I heard from some of my co-workers of how much fun the hill country is to ride. So I booked a motel in San Antonio. Here we come we ride up on Friday spend the night, get up the next morning pull up Internet for HD dealerships. We like to buy shirts from them when we travel, and look there is one on the way to Bandera and it's name is Caliente HD so we stop got shirts and I over heard one of the sales lady's telling a customer y'all were open on Sunday. So here we go we are off riding and loving it! it is awesome riding, the day ends we go to our motel next day we are headed home Sunday morning.We take our time we want to do lunch in Clear Springs. So here we go we our headed down I 35 in the fast lane and our ultra stopped running we pull over called HOG got road side help. I told the lady I wanted a ride to the house, I did not have that kind of green backs. We called home and our daughter answered the phone told her what had happened. So she got Caliente's phone # and called your service department. She told them her daddy was broke down on the side of the road and needed help! They told her if we could get our Ultra to them be for they closed they would look at her and see if they could fix her right now or figure out what her problem was and fix it the next day (due to what parts she would need) We got there at two o-clock, check her in, they wrote her up. Then one of your new techs looked at her, he went to work and we went back in to your store where we stared talking to your service manager (this is one God fearing man). We talked about your store and the people in it. Then we started talking about the Lord and how good He is to us. See what you don't know is God the father had his hand on us the whole time. We were led to your store by Him! He wanted us to meet some of the God fearing people you have there. So we are talking to your service manager and there is a peace over us. The Service Writer came in and told your Manager we were ready to go. I Was surprised they had fixed it so quickly. Come to fine out we had some work done on her at our home town HD and they got in a hurry and the gas line came off. The tech could hear this when he looked at her. I was standing there when he made this comment. It was 3:45 when we were told she was ready. Your staff washed her, topped off our gas tank, prayed with us for a safe trip home, for one of the techs there and that Caliente would always be a blessing on all who come there and that the The Good Lord will bless Caliente with abundance. Oh I did not tell you we were over three hours from home. So in conclusion we love that God the Father has a place where you can come in, buy shirts get your bike worked on(or buy a new one) meet great people, sit down rest your feet and most of all meet more God fearing Christian's. We don't get out often but Caliente is on our way wherever we go! I hope to buy a new bike in 2010 and I will be calling Caliente. Love ybic Preacher"
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By: christopher wharton, TX
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"I have been to many different dealers and I have to say that your service dept. and parts guys are top notch. I never have to worry about my bike being in your hands. The profesionalism and care at Caliente should be a model for all other dealers."
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By: Matt San Antonio, TX
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"Everyone at the shop is great and I send everyone I know to Caliente."
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By: Colby Leon Valley, TX
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"I HAVE OVER 75k MILES ON BIG TWINS. I, CURRENTLY, OWN AN '09 MUSCLE WITH OVER 12k SINCE NOV '08. I AM SO IMPRESSED WITH SERVICE. CHARLEY, JOHN, CARLOS, AND RON GET ME IN QUICK AND TREAT ME WITH RESPECT. DERRRICK IS MY PERSONAL MECHANIC. PIECE OF MIND AND A FEELING OF ENRICHMENT IS VERY VALUABLE TO ME. THE LOUNGE IS MY SECOND HOME. IT IS SO COOL TO TAKE YOUR BIKE IN FOR SERVICE AND BE ABLE TO CRASH OUT ON THE COUCH WHILE YOU WAIT. GREAT SHOP TO WANDER IN WITH EVERYTHING A RIDER NEEDS. THE CROP OF HARLEYS IS PLENTIFUL AND VARIED TO INCLUDE THE USED SECTION. I HAVE BEEN TO MANY SHOPS AROUND THE COUNTRY, CALIENTE RANKS UP THERE WITH THE BEST. A PLACE WHERE THEY CALL YOU BY NAME."
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By: BOBBY SAN ANTONIO, TX
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"I have bought gear, parts, accessories and had service done at Caliente, I'll let no one else touch my bike or sell me anything Harley. Your people know their stuff and make you feel like you're part of the family."
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By: Marvin San Antonio, TX
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"Just wanted to say that my first Harley Purchase was great I bought a 2009 Softail Heritage. Everyone actually stayed late to make sure I got the bike the same day. The whole staff is a big help. I have had minor issue with Service but nothing that would keep me from this dealership. They have a very relaxed atmoshere and the lounge is a great place to hang out while work on your bike is being done. I have recommended Caleinte to everyone I know. Thanks for all the help and friendly atmospher I will be coming back for my next purchase.
Christopher Hall
San Antonio, Texas"
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By: Chris San Antonio, TX
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"big twin rider for years but gotta love the sportster! you guys are great thanks again for the demo rides and cutting some slack on the price i feel i got a fair deal! thanks again."
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By: arie natalia, VT
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"My wife and I were on the rode after a 4,000.00 mile trip and as we got close to San Antonio we started running on one cylindar. Normally i do my own work but as I started working with (the service) staff I was so impresssed with him that I decided to leave my bike with them for the needed work. Keep in mind this was no small thing as I live 200 miles away and could have rented a uhaul for very little money to take my baby home and do it myself or take it to my local shope where I could have used the $600 in credits and gift cards to do the work. As it turned out I am very happy that I took him up on the loaner/rent bike and the extra trip back and forth to houston and in fact when I buy the next new bike this will be the first place I shop all due to the outstanding way a customer is treated at Caliente harley. I have been on the road now for 42 years and have never been treated better"
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By: Scott katy, TX
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"THANKS Tina! This young lady always rolls out the red carpet for me. Even if she is on her lunch break she will take time and give me a smile, a hug and "I'll be right with you." What a pleasure to shop in the clothing dept. when she is there. Thanks again. Colleen (Baby Chick)"
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By: Colleen Poteet, TX
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By: Maria San Antonio, TX
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"Thanks to Caliente, I've finally purchased a Harley. I've always wanted one, but thought it was out of reach. The whole crew helped make everything possible. Now, I'm no longer an outsider looking in. I was treated like family by everyone."
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By: Mark San Antonio, TX
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"I traded in and upgraded to an FLHX and when visiting the Parts department, James took care of me. He sold me on making my wife more comfortable, and pointed out some safety upgrades on the rear lights that really gave me peace of mind when I ride! He said "It will light-up that back-end like a Christmas Tree"...and he was right on the money! I will be back to do business with James!"
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By: Rodolph San Antonio, TX
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"On a recent road trip I made a pitstop at your store and was looking for some extra gear for my trip to the westcoast. In the parts department I come in touch with James. Comes to find out I was stationed with him when deployed to Iraq. We had a soda, which he bought and next thing I know hes ringing me up for 500$....hes not changed a bit in the last 15 years and seems he just came back to work for you after 11 months of attending college. You have a great person working with you...treat him good...you get ten fold! Look forward to stop back by on the return trip. Tell James, I said thanks for the memories and when I come back through, I'm leaving my wallet in my saddel!!!"
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By: Frank Atlanta, GA
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By: Anonymous Leesville, LA
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"wow what a great dealership! the first time i stepped foot into caliente i thou "wow way diffrent then what i expected" and its true. nothing like ive ever seen before especialy in your motorclothes department..one of the associates was with me throught the wholetime i was there..her name was tina i believe. i ended walking out of there with about $200 worth of stuff when it was just supposed to be "just a look see" ..oops :)...anyways keep up the good work tina! "
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By: Anonymous san antonio, TX
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"First off I enjoy the freindly atmosphere at your store. I like the fact that it's not the dirty ugly place you would avoid taking your family to. When ever I have the chance I like to drop in and look at the new bikes and I always bring my son's along. Your parts dept has always been very helpful one in particular Eddie Frias when ever I'm there he seems to be there. I sometimes wonder if he doubles as night security! He has always been very friendly and is very very knowledgeable when it comes to the part's or service I need to get going. I look forward to what he say's when ever I see him it's always the same "what did you do now?". I have recomended many of my friends to your store and I send them in search of Eddie. I haven't heard a complaint yet and if you know anything about bikers all they do is complain. Looking forward to my next visit see all of you soon. "
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By: Andrew Natalia, TX
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"EDDIE FRIAS IN THE PARTS DEPARTMENT IS A STANDOUT IN THE HD PARTS BUSINESS. HIS KNOWLEDGE AND EXPERTISE HAS BEEN INVALUABLE IN THE CONSTRUCTION AND ASSEMBLY OF THE CUSTOM BIKES I BUILD. AFTER PUTTING UP WITH ME THROUGH FOUR CUSTOMS, HE NOW JUST ASKS WHAT I NEED, NOT JUST WHAT YEAR AND MODEL BIKE I HAVE. KUDOS TO CALIENTE FOR HAVING A STAFF MEMBER THAT KNOWS HARLEYS NOT JUST COMPUTERS."
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By: BILL NATALIA, TX
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"i want to thank eddie at the parts counter for his honesty and knowlege when ordering parts and asking questions he's always up front with you and in these times money being tight i dont need anyone trying to take my hard earned money. thanks eddie"
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By: abel san antonio, TX
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"i really wasnt a fan of your store at firstbut after going a few times for parts and advice on working on my bike by the way its a 2002 fxd tricked out any which way it could be lol...but anyway after talking to your parts guys a while some of them ... they know where to look for answers ....but one in paticular is I think his name is eddie looks kinda like "cheech marin"
but he really knows his bikes and parts and little tricks that only someone who has been around or worked on harley's a while actually knows he's been extremely helpful in trouble shooting diffrent problems i've had with bikes he's a real go to guy in your shop and should definitley be praised.
thanks and God Bless.
TOJ Gonzo
San Antonio Tribe of Judah M/M
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By: GONZO san antonio, TX
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"Charlie and Ron in Service were very proffessional and went above their normal requirements when I had an accident. The Parts department Eddie Frias kept me informed of the parts status on order including what was backordered. If you are needing parts/accessories or service I reccommend Caliente Harley Davidson."
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By: Anonymous San Antonio, TX
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"Caliente is the best dealership that I have dealt with. Their customer realations is outstanding and very hospitable. I know that when my wife is ready to get her V-Rod this is the place we will go. Rick, Ray ,and Len did an excellent job and are the best in the state and probably in the South. Everyone should get a Harley and everyone should get it from Caliente."
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By: JP San Antonio, TX
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"This is my first motorcycle ever. Jake and Rick in Sales were patient in explaining everything and what to look for in a motorcycle. Joy and Veronica in clothing were great!!! I can't say enough great things about Caliente. "
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By: Joe San Antonio, TX
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"I have bought 2 Harleys from Caliente. All the employees, are super nice, and bend over backward to meet your needs.
They truely roll out the red carpet for bikers and future bikers. if you want the best service in town, then i would suggest visiting Caliente. I promise- you won't be disappointed"
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By: John San Antonio, TX
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"I purchased my second Harley, a 2007 FXST while deployed to Kuwait and had it delivered to Caliente in Oct 2007.
Saturday live music and food are great activities to bring in past and new customers.
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By: Javier San Antonio, TX
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"I had quite an experience at Caliente. First off Susan is the most respectable, caring, and sociable person I know, and for that fact probably at the store. I had a situation and she cleared it quick! And I know a lot of people who feel the same way. Because of her, I will continue my business at Caliente for years to come, and will always have positive things to say!"
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By: Anonymous
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"I was in Caliente the other evening to buy Christmas presents and I was having a hard time deciding what I was going to purchase in motorclothes when Joy walked up and asked to assist. What a great help!!! Before I knew it, she was pulling clothes from everywhere and helped me tremendously. Thanks again Joy!!!"
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By: Anonymous Spicewood, TX
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"I was trying to purchase a Christmas present to go on my son's new Road King (which he bought at Caliente). I tried the HD dealership in Manchester, New Hampshire, close to my home. I found the staff very unhelpful; bordering on rude. Brian suggested calling your Parts Department to see if they could help. Eddie was so helpful! He found the part in stock, took my order and payment over the telephone, and made sure Brian would get it when he pickd up the bike from Service. It was so easy! I am so pleased with the service I received, as well as the courtesy and professionalism that Eddie exhibited! thank you Caliente!"
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By: Carol Atkinson, NH
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"I would like to thank Caliente Harley Davidson for having excellent customer service. Your personal service and caring attitude is what keeps me coming back to your dealership.
In my book your employees at Caliente are #1 especially Joy, please keep up the good work!
I have never had any problems at Caliente, I've shopped other dealerships but nothing compares to Caliente Harley Davidson.
I have referred others to you who are looking for a great deal on a great bike.
Yours Truly
Iralee Mayes
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By: mayes san antonio, TX
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"THE BEST DEALERSHIP IN TEXAS! I HAVE BEEN RIDING SINCE 2000. THIS PLACE BLOWS THEM ALL AWAY. "
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By: ROBERT SAN ANTONIO, TX
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"I am a soldier in the Army and while on leave from Korea, I had a problem with my bike. Caliente kept my bike to fix the problem even though I was to be leaving the next morning. A employee even gave myself and my wife a ride home. After fixing my bike they offered to store it till I came back from Korea. But instead I had them deliver it to my home. I want to thank everyone at Caliente for there concern and helpfullness. You are a star among the Harley world. Thank You Again SGT Earnest "Joe" Houston"
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By: Earnest Castroville, TX
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"My boyfriend Michael just called to let me know that our bike is ready after being worked on by you guys. Your customer service is excellent !!! We had a rental car and even a loaner bike while our baby was being fixed. I can't even thank you guys enough, Just hearing the excitement in his voice letting me know that he was picking his bike up is worth a million bucks! thanks guys"
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By: Gina san antonio, TX
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"Joy in Motorclothes helped me today. I have a very difficult time finding boots to fit my feet. Joy was helpful and brought out just about every pair of men's boots in the store until I found just the right pair that fit. I appreciate her patience and cheerfulness in asssisting me. I problably would not have a new pair of Harley-Davidson boots on my feet right without her help today. Many thanks Joy, keep up the great work! "
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By: Ray Milwaukee, WI
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"5 star over all"
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By: felix crystal, TX
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"I would like to thank Fred the owner for having us out at his facilty on Sunday for the ROQ and Ride Community Fest. Your Dealership is #1 in my book and I will continue to be a life long customer for years to come.. Again Thank you <<>>"
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By: Coach San Antonio, TX
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"i really enjoy coming to shop and hangout with my family.i was in the parede today,not knowing for what till i found out it was for robert,just knowing that the owner is involve by opening his buisness to such event is outstanding and very heart warming...your buisness will be bless by all people in the san antonio area for many years to come.hope to meet the owner one day to thank him in person...thanks again caliente ""G-MAN"""
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By: gilbert san antonio, TX
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"i like to thank al lopez my saleman, rick the gm, fred, and mike in service and the guys in parts keep up the great work and thanks for all the help you guys have given me
in the past you guy are the greatist in my book thanks
phil"
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By: phil san antonio, TX
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"Needed a new rear tire for my '88 Heritage Softtail. Called ...(another local dealer). After I had placed the order for my tire, he tells me that I will have to COME THERE and pay for it BEFORE he can even order it (no credit card payment by phone). I cancelled the order.
Next, I called Caliente. Your parts department took excellent care of me and when I told him that I would be bringing the bike to y'all to put the tire on, he did not even require a deposit on the tire. So far, so good. Tire came in when promised, I made a service appointment for the next day. My tire was changed, my oil was changed, my throttle adjuster knob was replaced and my handlebar grips were replaced AND they even gave her a bath (she needed it)!! And all this was done within a reasonable time frame (since I was waiting for it). All in all, I was TOTALLY satisfied with my experience from beginning to end. Your store is quite a drive from where we are currently living ..., but I expect we will make the dirve to do our Harley business with y'all as long as we are in the San Antonio area. Thanks again, you have proved to me that your dealership really is all about customer service.
Margie L. Lowe"
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By: Margie (San Antonio area), TX
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"First of all let me say your salesman Ray is the most attentive, receptive and respectable guy that I have ever bought a vehicle from. Notice I said vehicle. I have purchased several other modes of transportation, but never have I had such a wonderful experince going thru the purchase process as I did with Ray and the finance department here at Caleinte. Hell, he even called me the day after my b-day to remind me about my free t-shirt that quite honestly I had forgotten about. The ladies at the counter, Hilda in particular are always and I do mean always helpful and attentive. (thanks Hilda I got so much gear now I don't know what to do.) I guess what I really mean to say is that your guys run a great tight ship and are always ready to help, and if we ain't buying they ain't pushing which does make it a home away from home. Thanks and see ya Saturday HA HA!!!!!!! "
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By: James San Antonio, TX
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"I stopped by to ask a question about my bike and Rick and a mechanic were very helpful in solving my problem. Showed me how to reset my engine light that came on. Kudios Lavar"
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By: Lavar San Antonio, TX
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"I went by the dealership one evening with my wife and friends after dinner. Although the dealership was closed they allowed us in to look at bikes while they finished a deal for someone else. That was on a Monday, the following Saturday a new FLSTN went home with me.
Ray and the whole team made the experience easy."
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By: Mark Devine, TX
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"Your sales associate... was fantastic in helping me pick the right motorclothes. Felt like she truly listened to my likes and dislikes and didn't just try to make the sale."
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By: Armando San Antonio, TX
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"Was a great experience and a easy one. Ill come back to this dealership for my next ride. Every one I dealt with was wonerderful and friendly and went out of there way to help me get all I needed. I enjoy my new Harley thanks
to all at Caliente Harley for everything. Jeff."
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By: Jeff Pleasanton, TX
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"Bought first Harley ever this year at this dealership. Sales staff accomodated all questions and were extremely knowlegable and courteous. Service and attention after the sale has been great. Transaction was smooth and quick and trade in service on old bike was as easy as can be. Will continue to do business at this dealership for hopefully many years to come."
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By: Martin Eagle Pass, TX
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"I met my sales man Ray in late 2007. I wanted a used sportster but did not have enough money for the down payment. Ray understood my situation and kept in touch with me. When my income tax return came in, I called him and just recently bought my Nightster. I just want to let you guys know that your dealership is top notch. Thanks to all of the staff at Caliente Harley Davidson!!!!!! I am now a Proud member of the Family!!"
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By: Anonymous SAN ANTONIO, TX
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"I walked in the store just to take a look and I ended up buying a 07' Sportster. I've had trouble with local Harley D. service dept. before, never to return but at Caliente their staff is top notch I recommend my friends all the time.
Thanks for the good times... "
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By: Mike TX
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"What a pleasure visiting your parts dept....they take the time to listen and will work with you to find that hard-to-find part. Outstanding!!!"
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By: Big Al San Antonio, TX
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"Great job guys, from the salesman to the finance officer. I'm glad I waited for the Rocker-C to come out...it is a beauty."
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By: Anselmo Schertz, TX
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"Your sales staff was very friendly. They were are willing to help out. Me and My husband bought a VROD from Ray. He was real helpful and made sure we made it home that day. He has called us just to say hi. That makes me feel like I can return and purchase another bike for your dealer with ease. Len and Keith were very helpful as well. Thanks to all the Caliente Staff for making our fist purchase of a Harley a great one."
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By: Anonymous Hondo, TX
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"I have never experienced such courtesy and respect as I have at this dealership. You fixed my bike and fixed it right the first time! Excellent people to do business with.
I will recommend you to all of my Harley friends!!! Thanks
for making my visit to your facility a pleasurable experience! The BEST dealership in San Antonio!!!!"
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By: James Bandera, TX
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"We visited our store during the thanksgiving holiday and WOW what store the staff was very helpful and friendly especially Crystal Thanks so much for helping me with my purchases. We'll definitely be back next time we are in town! Thanks from the 806!!!George "
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By: George Lubbock , TX
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"Caliente's staff was top notch! After searching at other dealerships in Texas, we always seemed to come right back to Caliente. Al Lopez was a down to earth salesman who wasn't pushy and made sure that the sale wasn't the big picture, but he wanted to make sure that I was happy and comfortable with the bike I was choosing. The whole overall tour while making the purchase will be a experience my wife and I will not forget. Thanks to the whole Caliente staff! proud owner of a 2008 Night Train."
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By: Brian san antonio, TX
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"I visited your store on Saturday November 17, 2007.I reside in Harlingen. Your sales associate Hilda was very helpful, patient and attentive. I picked up a Harley cap and viewed your used bikes. I am interested in upgrading my Harley 883 anniversary edition for 1200 anniversary edition. My experience at your establishmnent was very positive and look forward to hearing from you soon!
Gail McKinney, LBSW "
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By: Gail Harlingen, TX
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"Dear Fred,
I would like to thank you and your knowledgeable staff for all of there help, especially Al.
All though I went to your store to simply pick up some T- shirts I left with the Bike of my dreams!
I have already started recommending my friends and will continue to recommend anyone who is interested in purchasing or just interested in finding out more about the fine Harley Davidson motorcycles available to take the time and stop by Caliente Harley Davidson
I look forward to many years of enjoyment with my New FLHX Street Glide it a real head turner.
Thanks again,
Daniel Veliz
Proud Harley owner!!!!!!!!!!!!!!!!!
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By: Daniel San Antonio, TX
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"A Big Shout Out To Jessica! Thanks for the excellent help that you gave my husband and I on Friday, November 9, 2007. I came in to look around and to get an idea of the type of jacket I would like to have. With the help she gave us I was able to put the jacket that I wanted on lay-a-way. At the counter the young lady that helped Jessica with the transaction gave us more information about payments and shipping for the jacket. We were very impressed with the store and the selection of merchandise and sizes as well. A Big Thank You also to Susan who gave us a business card with the store's information. We will be coming back to visit everytime were are back in San Antonio. Excellent and friendly staff. Great work Caliente!"
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By: Maria T. La Feria, TX
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"I would like to pass on my sincere thanks to Jay Alexander.
It was a pleasure working with him on the purchase of a 2004 Road King Classic (Practically New: 2900 miles).
I stepped into Caliente on Oct 4th, 2007, to rest a bit. As I walked the show room floor, I found this jewel of a bike. It didn't have a price, but once I saw the mileage, I couldn't pass up the urge to ask and after Jay's offer, buy this beautiful motorcycle.
Jay was easy going with a no pressure attitude. We worked out a deal with my trade-in and before the end of the day I was riding the Road King.
Kudos to Jay, Carlos (service), Z (parts), and the ladies in accessories. They have continued to offer great service since my purchase.
Manuel (Manny) Cerna
U.S. Air Force Veteran"
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By: Manuel Helotes, TX
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"First I would like to say that you have an outstanding dealership. Your choice of location makes it easy to come and go from your store. You have a customer for life. I purchase my 2007 and your salesmen made it so easy. The girls are aslo very helpful; your parts department is great. I have to say Caliente has it going on. .... Keep up the good work. CALIENTE HD rules. "
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By: Anonymous San Antonio, VT
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"I just want to say how great of a SALES PERSON Ms. Sandra Flores is doing in your store. Everytime I go there she greets me with a great smile. The other day while shopping for a presents for a friend and her daughters she greeted me and helped me find the perfect gifts. Ms Sandra not only knows what items you have there in your store but she goes the extra mile for the coustumer! THANKS SANDRA
Sincirly Jose M."
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By: Jose San Antonio, TX
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"I just came in to window shop with plans to purchace a couple of shirts and a jacket in the near future. I was approached by two of your most cutious and very helpful girls in the apparel dept. Veronica and Crystal! I appreciated their assistance and plan to return and continue purchacing with this type of treatment from your staff!!!"
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By: Clemente San Antonio, TX
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"ROSE AND NICKI ARE THE BEST GIRLS THAT WORK THERE. EVERY SINGLE TIME I'M THERE I'M ALWAYS GREETED AT THE DOOR, THAT'S THE KIND OF ESTABLISHMENT I LIKE TO GO TO WHEN YOU GET CUSTOMER SERVICE LIKE THAT. THER'S NEVER A DULL MOMENT WHEN THEY ARE THERE. ROSE AND NICKI ARE JUST SO ON TOP THERE GAME THEY GO OUT OF THERE WAY TO SHOW ME THE NEW ITEM'S THAT CAME IN AND TO HELP ME WITH WHATEVER I NEED. I LOVE THAT. IF I CAN'T FIND IT OR YOU DON'T CARRY IT: THEY'LL FIND A WAY TO GET IT FOR ME. FABULOUS. THAT'S WHY I LOVE TO GO BACK TO CALIENTE AND NOT (other dealerships). IT'S THE PLACE TO GO. ESPECIALLY WHEN THEY ARE THERE. "
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By: Melissa San Antonio, TX
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"I just want to take the time to thank Fred, and David the service manager for taking good care of me, and my scoot. I need to remind myself that this is a "Harley Shop". I've never had a good experience in a H.D. store 'till I came here. Thanks again, JP"
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By: john Helotes, TX
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"Caliente is one of our favorite stores. We can always go and find exactly what we need and always get great customer service when we come in, we know most of the employees so its like we are shopping with family. We prefer Caliente over (others) only because the selection of bikes and accesories is more and the prices, there is no comparison. Caliente also has a better variety in motorclothes and with larger sizes for real size women and men. We love this store and have made all our Harley- Davidson purchases at Caliente since it opened. Thanks for being there and for hiring the best staff...From our family to yours...Thanks
Jimmy and Dee Rymers"
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By: Santiago San Antonio, TX
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"I felt right at home with Caliente!"
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By: Anonymous
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"My salesperson was Al, he was the most helpful salesperson I have ever delt with and I have delt with many . I would recommend your dealership and especially
Al .. and Dave Z. in parts .. I am enjoying my 1200
sportster custom very much ... "
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By: Anonymous San Antonio , TX
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"Buying my first Harley at Caliente made it easy for me to feel like a member of the Harley family. Al Lopez was my salesman and he made it feel more like a conversation with a friend, and never a "business" deal. I like spending time at the dealership, and even enjoy putting a smile on Len's face when he finds me in the Parts Dept "exercising my rights" as a new chromaholic!! I'm ready to ride!!!"
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By: Kevin W. San Antonio, TX
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"/FINALLY A HARLEY DEALERSHIP THAT TREATS YOU LIKE YOU ARE AN IMPORTANT CUSTOMER AND NOT JUST ANOTHER NUMBER. YOUR STAFF WAS VERY HELPFUL AND DID NOT RUSH OR PUSH A SALE. I HAD A CUSTOM PART I NEEDED ON MY BIKE, IT JUST HAPPENED NOT TO BE A HARLEY PART...NOT A PROBLEM, YOUR STAFF TOOK OUT THIER CUSTOM BOOK AND ORDERED MY PART...WOW !!!!GOT IT TO ME IN 5 DAYS...GOT MY BUSINESS FROM THIS DAY FORWARD!!!"
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By: DIANNA SAN ANTONIO, TX
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"After speaking to Fred, I feel much better about my experience with Caliente H.D. I was assured he'd take care of me, after their mishap. All dealerships would do well to follow Caliente's lead in customer relations. Thanks Fred. JP"
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By: john Helotes, TX
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"Great Dealership, Best in the area for motorclothes"
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By: Randy San Antonio, TX
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"After a negative experience with a(nother) dealer ...., I visited you guys a couple of times in one week. On the third visit Roy had me owning a new Sportster within a couple of hours and even rode it to my house himself as I was too nervous to ride it in Friday evening traffic! Try to find another dealer willing to do that. The entire staff was great and Roy has won my confidence forever. Thanks again Roy for helping me out. "
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By: Jim San Antonio, TX
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"I think you guys have a great place and great parts for my bike.Your staff were so great that I took my Sportster to your service department for some work....
Thank,Jason Estrada "
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By: Jason San Antonio, TX
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"Approx. a year ago 1 June 2006 after I'd been given the run around by ... other ... Harley Dealers .... I ended up purchasing my Sportster XL1200L in Austin with no complaints but Let me tell you.
Since, Caliente Harley-Davidson opened up my wife & I don't mind driving 150 miles from Del Rio to buy everything that we need just ask Susan she's been a Blessing as well as your entire staff.
Thanks Again...&...God Bless
See You Guys this ROT weekend.
"
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By: Roberto Del Rio, TX
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"Recently, I decided I wanted to trade my 2005 Honda VTX and look into purchasing a 2007 FatBoy. After shopping at several dealerships, I visited Caliente H.D. Because of credit issues and the way the finance numbers ended up being, I was forced to go elsewhere to purchase my FatBoy. I have no complaints regarding my selling dealer. My only regret is I was unable to buy from Caliente. Since my purchase, I have bee back to Caliente many times to purchase accessories and merchandise and I am planning on several modifications to my bike with your parts and service departments. I wanted to let someone know that I wish I was able to work out a deal with your dealership. Even though I bought elsewhere, my salesman Roy greets me every time he sees me by name and treats me like family. He is an outstanding individual and a credit to your business. Every person I come in to contact at your store makes me feel welcome and is extremely helpful. Wether I am just looking at all the merchandise or buying something for my bike, I always enjoy my visits to Caliente and look forward to doing all my future business with you. Roy, Z, the counter girls and the rest of your staff should all be commended. Much success to your business in the future."
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By: Andy SAn Antonio, TX
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"Very comfortable atmosphere. Sales personnel were extremely knowledgeable and courteous. Felt the personal touch in all transactions and these great sales people now greet me by name each time I enter the store. The Caliente Harley Davidson store goes to great lengths to demonstrate a customer first environment. Thanks to all of you..."
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By: Art San Antonio, TX
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By: Randy san antonio, TX
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"First off let me say that one of the best things to happen in San Antonio lately is a new Harley dealership. I have purchased several Harley's. I was very excited when I noticed the new dealership being built. Once the Caliente dealership opened I went in to look around. I was impressed with the store layout, the numerous different models of bikes on display, the friendly staff, and on and on. In fact I was so impressed I decided to purchase my 2007 FLSTC at the dealership. Just like all my other experiences at the dealership the buying experience was second to none.
One of the best judges of a dealership is how a customer is treated after the sale. I quickly found out the service department is superior not only in the work they do but also in making sure the customer is completely satisfied. I had purchased some accessories for my Softail and tried installing one of the electrical items myself. To make a long story short I cut a few wires which probably should not have been cut. I took my bike in to have the service department correct my mistakes. Once it was in for the service I was told some connectors would have to be ordered to correct the mistakes I had made. They informed me it would take 5-7 days for the items to come in since they had to be ordered. Well it took longer than the stated 5-7 days and I went to the dealership and talked to the Dave the Service Manager.
Well anyone who loves to ride knows it is hard to be without your bike for any amount of time. I explained this to Dave and without hesitation he said he would work with me to make me a satisfied customer. Let me tell you that is exactly what he did. Ron, one of the Service Technicians, contacted Alamo City H-D and they had the parts needed for my bike. He said he would go over and pick them up himself. I later found out that it was actually Ron's afternoon to be off. But instead Ron went across town to get the parts needed so my bike would be ready the following morning.
The next day I received a call stating my bike was ready to pick up. When I arrived and went to pay the bill I noticed Dave, the Service Manager, had taken off $150.00 in labor. Now he didn't have to do this but to keep a customer satisfied he did. I can't say enough good things about Caliente. There are alot of dealerships you can give your business too. But if you want great service before and after the sale you need to go to Caliente first. I promise they will make you happy. They treated me right and I know they will do the same for anyone else. I can also promise you they will treat your bike as if it belonged to you. Check them out and you will be as happy as I am. Thanks Caliente...
Dave Coulter
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By: Dave San Antonio, TX
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"Although it didn't feel like it, my husband & I spent 5 hrs at your location. We enjoyed every minute of it! We have never made a major purchase that went as smooth as purchasing our Harleys (his and hers) along with accessories. Your store's atmosphere was like one big party with music, food and people just having a good time and enjoying themselves. All your staff made us feel like we were the "guest of honor". I could honestly say they were all enjoying their work; they were high spirited and very enthusiastic about your products. Your salesguys addressed all our questions and concerns promptly and professionally.
I give Caliente 5 stars and recommend anyone looking for a bike or accessories to try Caliente first!"
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By: Anonymous Charlotte, TX
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"All you bikers, and want to be bikers. Caliente has the real deal going. If you want a no nonsense deal with no false promises and cheap giveaways just to make the sale this is your place. I won't mention the owners names here, but I'll tell you that long before the site was even picked, we had the pleasure of meeting the owners and were treated like family, and that has continued. The owners took us for a walk through where they met my extended family. To this day, they have never forgotten one name, and still addresses them as such. Now I'd expect that from myself, and my wife because we got to know each other, and spend a lot of time there, but to remember names from people they may have met once is very impressive. They may not do what other dealers do, by giving you helmets, shirts etc. But what you get is more important. People that CARE. Those free shirts and helmets aren't going to do you any good if your bike starts to make a rattling noise. Instead you get guaranteed professional service, attention, and generally people who know how they would feel if they were in your shoes. And that makes them good. Real good. I'll stake my over 30 years of riding credibility who has come to know many riders over this period. This Staff is hand picked, and I beleive that if the line isn't towed there will be changes. Rick (G.M) is on top of all goings on. All I can say, coming from the Harley's of the 70's, including I hate to admit, the AMF days to now, and YES no matter what anybody says, you could buy a Harley in S.A long before the 80's, unless mine fell from the sky. Before Caliente everybody around here especially the youngsters got used to sealing their bike deals with a free helmet t-shirt or whatever, instead of looking at the big picture which is the long haul. Caliente is straight forward, and it's all about the bike. They are now my Harley family, and we trust family, and now I implore you to trust them too. Trust is something you earn. Give them a chance, you won't regret it, all this said and I haven't even mentioned the beatiful facility, and fun they provide. And you know what? They do offer perks. Buy a bike and you'll find out. It just happens to be of a greater value, and something you can really use. "
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By: Donney & Carol san antonio, TX
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"HELLO ALL, JUST WANTED TO SAY I GAVE THE DEALERSHIP A SECOND CHANCE AND IT WAS WELL WORTH IT. I PURCHASED A 07 FATBOY ON FEB 14, 07 AND HAD A GREAT TIME DOING IT. STAFF WAS FRIENDLY AND HELPFUL AND MET THE OWNER PERSONALLY. THANKS TO YOU ALL AND I HAVE AND WILL CONTINUE TO RECOMMAND CALIENTE TO FELLOW OFFICERS AND FRIENDS. MARIO "
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By: MARIO SAN ANTONIO, TX
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By: Keith San Antonio, TX
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"I recently purchased a 2007 Road King and the sales associates were awesome to say the least. I was first greeted by the owner and he answered any and all of my questions, never once did he push me off to someone else for assistance. ... Thanks for doing what you do and doing it well."
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By: Anonymous SanAntonio, TX
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"I have to start by saying I’m new to the (Harley) experience. I have owned my bike, and have been riding for only two years. I have however visited several dealerships, and must admit I felt like an outsider. Not only am I a new bike owner, I'm also very new to San Antonio. My family and I just moved here from Guam. Driving around to learn the area we happened upon Caliente HD. I of course wanted to stop in and being in a colder climate thought it would be wise to purchase a riding Jacket (for protection as well). I had no clue as to what product would best fit my needs so I went in expecting the cold shoulder and having to figure things out for myself. I asked a sales rep on what their recommendation would be to fit my needs. I was then directed to Susan, a very helpful lady from Tennessee (where I was raised). I told her what I wanted and she took me right to the jacket I needed! (Even had to order one for me in the right size.) I was extremely happy with my visit. Customer service was the best I have experienced at any HD! (To include the dealership where I purchased my bike). I know I will be here in San Antonio for a long time and well it’s nice to know I have a second home for my bike and all its needs, and service with a smile! Thanks Caliente HD for everything! Ya’ll will see me as often as my wife will let me :)
Jim
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By: Jim San Antonio, TX
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"MY WIFE WAS THE FIRST TO GO THERE AND PURCHASED A T-SHIRT AND OTHER STUFF FOR ME FOR A CHRISTMAS GIFT, SHE SAID THE STAFF WAS PROMPT TO ATTEND HER NEEDS,ALSO I GOT A CHANCE TO GO SEE THE PLACE AND I WAS IMPRESSED WITH THE PLACE AND THE STAFF IS VERY FRIENDLY. KEEP UP THE GOOD WORK.........."
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By: RONALD SAN ANTONIO, TX
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"After watching the dealership being built for many months I was hoping that it would not be "just another Harley dealership" in the San Antonio area. Over the past few years I have become disinchanted with the Motor company because of the dealership experiances here in San Antonio. So, when I need to get my bike in for service I decided to try out the dealership and see what it had to offer. Honestly I wasn't expecting much other than the "we can get you in next week" routine that I've been getting. I must say, I was amazed when your service person asked if I would like to leave the bike with him. "Now?" I said. "If you would like I can try and fit the bike in here in the next hour or so, and should have it back to you before noon." Not only did they get it in but they treated me like a person, not just another sale. I greatly appreciate your hard work, and the work you doing to keep up the great name of Harley Davidson. When I do decided to trade in my motorcycle and purchase a new one, don't tell my wife, I will by it from Caliente."
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By: jonathon San Antonio , TX
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"Hello,
I wanted to drop a little note about my experience in your shop on Saturday. I had been meaning to go in I just hadn't had the chance. First off let me say your store is AWESOME, love the set up, love the bikes, love the clothes! But i think i was most impressed with the great customer service I received from the girls. I don't think I've ever been treated so courteously, the girls were all so patient and helpful -- and let me tell you, i do ALOT of shopping and have dealt with MANY salesgirls. But i thought it was kinda cool that although you guys were pretty packed your girls were still able to keep up and give everyone the same quality attention.....great job guys, keep up the good work and I'll be back to see you real soon!!"
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By: Jessica San Antonio, TX
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"WEEKEND SALES GIRLS ARE VERY HELPFUL AND ATTENTIVE. vERY PERSONABLE.
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By: Anonymous SAN ANTONIO, TX
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"I havent bought a bike yet, but my experience there came when you guys had the demo rides and the attenion i got there was great . My wife and i enjoyed our self's there and the staff was great . When i get ready to buy my first HARLEY i will get it hot ,{CALIENTE }keep up the good work and for you bikers out there ride safe "
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By: Angel cibolo, TX
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"MY VISITS TO CALIENTE HAVE ALLWAYS BEEN PLEASANT.EVENTHOUGH I DID NOT PURCHASE MY NEWEST HARLEY FROM YOU,"YOU WERE NOT OPENED YET",I WILL CONSIDER YOU FIRST ON THE NEXT.I HOPE TO DEVELOPE A CLOSE RELATIONSHIP
WITH YOU , IN REGARDS TO PARTS AND SERVICE.THANK YOU FOR BEING THERE."
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By: TERRY A. SAN ANTONIO, TX
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"I am glad to have a store closer to my home where I can take in my bike for service and for any purchases I need. I keep telling my husband I wish they would build a Harley Store closer to where we live. Then we were driving on 410 and I seeing one getting build. You can image how happy and thrilled I was seeing it build. I went to your store when you all first opened and bought a shirt. Your staff was very friendly and so welcoming. Thanks again. Hope to be a regular customer for years to come. Keep up the hard work,
its appreciated."
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By: Anonymous San Antonio, Tx, TX
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"Purchasing my new Road King Classic was one of the easiest and most pleasant vehicle buying experiences I've had.
David in sales answered all my questions on the phone and when I got to the dealership, he and Len made my purchase easy and enjoyable.
More than once I heard, "Welcome to the family", and that's how the people at Caliente Harley treated me; like family."
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By: John San Antonio, TX
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"I have had some issues with service but they have went the extra mile to fix the errors. Keep up the good customer service and I will keep coming back!"
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By: Nick San Antonio, TX
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"My wife and I were in there Sunday, the weekend of
the grand opening. Meet several staff members and everyone was very polite and answered any questions I had. I even had the chance to meet the owner, he is a really nice person. Caliente Harley-Davidson is #1, in merchandise,
motorcycle's in stock and service. Great staff of friendly people."
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By: Joseph Pleasanton, TX
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"I came to your dealership within minutes of your first opening the doors. Not much to look at, at that time. It's progressed very nicely. People are obviously still learning their jobs...but have come a long way. I see a lot of cooperation between sales people. When one doesn't quite know how to handle a transaction or find a part...the others chip in a help. Sometimes it takes a little patience and understanding from the customer. I'm glad you're there."
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By: Gary San Antonio, TX
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"It is refreshing to meet the staff of any business that shows sincerity in their greeting and conversation. As professionals, we have learned that this only occurs when initiated by upper managment. We had an enjoyable visit at your grand opening Saturday and would like to tour your entire facility. Patty and I are looking forward in getting to know your staff more closely and would enjoy participating in setting up your HOG Club. Ken & Patty Pahl"
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By: Kenneth Canyon Lake, TX
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"Best overall dealiship experience.From begining to out the door on my new bike.I've been to dealerships all the way to florida and never had the overall customer service like I got here at Caliente HD.Thank you all at Caliente HD you all are a class act."
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By: Greg san antonio, TX
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"My wife and I visited your new place after a brother letter carrier told me you were open for business. The staff is very friendly and always being there when needed. Thanks for bringing a better experience to San Antonio."
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By: LOU converse, TX
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"Its great to have you guys finaly intown and which offers a little competition to the sole owner of the Boerne,San Antonio and Gruene stores.The radio is everything that you promised and the service and delivery was also above my expectation. Getting my bike from service after you completed the work as promised and the bike being washed upon delivery was totally unexpected yet appreciated.I have spent thousands at the other HD locations around and not once had my bike retunred to me washed!! Go figure what a way to completely satisfy a customer by doing something totally unexpected but well appreciated for FREE!!!!."
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By: Anonymous San Antonio, TX
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"Great store. Glad to have you in town. Keep up the great work."
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By: Joe Floresville, TX
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